2ynbr (2ynbr) asked a question.
I am looking for guidance on Okta self service reporting, which can show details on below over a period of time.
1. The number of users using self-service Okta portal for Password reset/Account unlock.
2. The number of users using admin help (e.g. - calling helpdesk/service Desk)
Is there any in-build report exists today to verify above requirements.
Hi
For 1, you can get this from the system logs. Build a workflow that looks at the logs for the specific event you are interested in. Build a table to show those events. Then use that table as a CSV to report them outside of Okta
For 2, no. How would Okta know if someone has called the helpdesk ?
Thanks Niall for your reply. For the first one I got a specific event --
Use the Search query eventType eq "system.sms.send_password_reset_message" or eventType eq "system.email.password_reset.sent_message"
But for the 2nd one I was thinking it should log event with some admin credentials, which might help to find out the numbers.
Hi Divyendu,
Thanks for contacting the OKTA community.
For OKTA self service reporting for password reset/account unlock, please refer this link: https://support.okta.com/help/s/article/okta-password-reset-report?language=en_US
For any other logs you can refer this link: https://help.okta.com/oie/en-us/content/topics/reports/syslog-filters.htm
Thank you Jijo. This was helpful. I got some clue around that. But again event type is system.sms.send_password_reset_message.
and probably we are assuming whoever tries the mobile message ultimately will go through the rest of steps and complete the password reset?
Does Okta is logging any event/field type which can determine if a specific user used any admin credentials instead of self-service options for Password reset?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi Divyendu,
Thanks for contacting the OKTA community.
For OKTA self service reporting for password reset/account unlock, please refer this link: https://support.okta.com/help/s/article/okta-password-reset-report?language=en_US
For any other logs you can refer this link: https://help.okta.com/oie/en-us/content/topics/reports/syslog-filters.htm