AshanulC.44477 (Customer) asked a question.
User lost his device which had the "Okta Verify app installed " and currently doesn't have any new device .
what's the alternate method to login .
Clicked Different way to set up "Okta Verify " by entering email
However its looping to the same page
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Hello @AshanulC.44477 (Customer) Thank you for reacting out to our Community!
Since the user does not have a new device, you should create a special Sign on Policy for the user and add as additional MFA Email or Security question, this way he will have the ability to use something else to authenticate. Please note that this is nor recommended on long term and we recommend to have the user setup Okta verify as soon as possible to the account.
Please see our Policy and MFA doc below:
https://help.okta.com/oie/en-us/content/topics/identity-engine/authenticators/about-authenticators.htm
https://help.okta.com/en-us/content/topics/security/policies/about-mfa-policies.htm
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The other alternative is MFA bypass policy, but it is even worse than a "Security Question" authenticator.