AlbertR.51404 (Customer) asked a question.
I have a rule/policy applied on a certain application inside okta. I have tried everything but the timeout is not working. I can for example setup MFA and people will get it required, but I cannot seem to make it work for the timeout. It's set at 2 min just to test, I want it at 5 min.
I applied that to the admins (so to myself) and it's working. To the users on the selected apps, they are accessing through a website (which is linked to the app, so the timeout applies or should apply to it) but they are telling me it's not working. However, if I apply MFA it's working, so it's something with the timeout option.
Hi @AlbertR.51404 (Customer) , Thank you for reaching out to the Okta Community!
I’ve tested this and it seems to be working as expected on my end even with the 2 minutes limit.
It’s important to clarify that the re-authentication prompt only tiggers if the end-user initiates the login from the Okta Dashboard and Okta sessions are separate from application sessions. Once the user logs in to the app via SSO, it’s up to the app side to determine the application session lifetime.
I would recommend checking with the end-user reporting the issue and seeing exactly how they ran the test. Also, check for any other policy or rule that might apply to their account and may supersede what you are trying to implement. For testing purposes at least, you should try to set this particular app level policy as “priority 1”.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Hi @Mihai Negoita - Okta (Okta, Inc.) ,
Thanks for the reply and help. So the timeout is aso working for me, because i'm an admin and i'm accesing okta through Okta Dashboard as you mention. The issue comes once users that have no access to Okta Dashboard (they access to a website that is linked to an application we have in okta) are not getting that timeout (but they are getting the MFA that I applied on that same app, so only thing not working is the timeout).
Is there any thing that could be not triggering the timeout for the users? Policy/rule is set on priority 1 and there are no more policies, so it's the only one (plus the default one).
Thanks,
As mentioned, the re-authentication prompt only tiggers if the end-user initiates the login from the Okta Dashboard. This is covered by the following article, although it mentions the O365 app, it applies generally to SAML apps.
Regards.
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What you missed: new product releases and other announcements
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @AlbertR.51404 (Customer) , Thank you for reaching out to the Okta Community!
I’ve tested this and it seems to be working as expected on my end even with the 2 minutes limit.
It’s important to clarify that the re-authentication prompt only tiggers if the end-user initiates the login from the Okta Dashboard and Okta sessions are separate from application sessions. Once the user logs in to the app via SSO, it’s up to the app side to determine the application session lifetime.
I would recommend checking with the end-user reporting the issue and seeing exactly how they ran the test. Also, check for any other policy or rule that might apply to their account and may supersede what you are trying to implement. For testing purposes at least, you should try to set this particular app level policy as “priority 1”.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--------------------------------
What you missed: new product releases and other announcements