3ca3j (3ca3j) asked a question.
Huawei mobile Okta Verify is not working.
Hi,
Would like to ask about the China user using the Huawei mobile Okta Verify who failed to authenticate the Multi-factor authentication, even using the QR code or SMS/Email URL also failed to authenticate.
The Huawei old or new model mobile has the same issue since they don't have the GMS service. If downloaded from the 3rd party side, also not working.
Is there any way to get their Okta Verify to pass authenticate?
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Hi @3ca3j (3ca3j) , Thank you for reaching out to the Okta Community.
Please note the following: https://help.okta.com/en/prod/Content/Topics/Mobile/Okta_Mobile_Obtaining_Okta_Android_Installers.htm
Although the APK file allows users to install the app without accessing Google Play Store, several features of Okta Verify or Okta Mobile work only if the device connects to Google servers. For example, since connections to Google are restricted in China, users might not be able to enroll in Okta Verify or Okta Mobile unless they use a virtual private network (VPN). A VPN is not only required for enrollment, but also for authentication with Okta Verify push notifications. Without VPN, even if the account creation succeeds, users must open the Okta Verify app each time they expect to receive a push notification.
Okta strongly discourages off-market distribution of Okta Verify and Okta Mobile. Okta recommends that you install the apps from Google Play. Use the APK files from the Downloads page only when the Google Play store is unavailable.