ulotm (ulotm) asked a question.
Okta password save prompt not showing for certain website
We have a Fileshare website on Okta which is manually added as a bookmark initially. Multiple users use this throughout the business but the auto save/password population prompt doesn't seem to be working for some people. When I replicate this and gain access, it prompts the password save option.
But when re-adding the website as a tile and signing in with the credentials, the users aren't prompted with the Okta password save option, and they have tried different browsers too. We have checked their Okta settings and it's showing that the function is active.
Any ideas would be appreciated.
Thanks
Hi @ulotm (ulotm) , Thank you for reaching out to the Okta Community!
Not sure if you looked into this yet, but the following articles/posts might help with that:
https://support.okta.com/help/s/article/Okta-Browser-Plugin-Does-Not-Prompt-to-Save-Password?language=en_US
https://support.okta.com/help/s/question/0D54z00007B4VusCAF/save-password-after-selecting-never-save-password?language=en_US
https://support.okta.com/help/s/article/okta-browser-plugin-basic-troubleshooting-guide?language=en_US
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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@Mihai Negoita - Okta (Okta, Inc.)
Thank you for your response,
I have checked the linked article and I can confirm that the site used does support SWA as the password prompt works for myself and the majority of my other colleagues, it's just a few of them which for whatever reason the password prompt doesn't show when accessing the site.
Many thanks
Hi @ulotm (ulotm) ,
I've sent over 3 links to posts/articles, so I just want to make sure because I know that sometimes the "expand post" option is missed if you are viewing this message via the Okta Help Center site.
If you have reviewed all of them and tried the troubleshooting steps mentioned there, please go ahead and open a case to have one of my Support colleagues help look further into the issue.
Hope my answer helps!
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Ask Away: OIG Product Experts Answer Your Questions Thru Thur., Dec 14