dye4h (dye4h) asked a question.
Stop sending email when only case is changed in Primary email
In Okta when any user's Primary email is changing Okta sends an email 'Change Email Confirmation'.
When there is only a case (Upper to lower case) changed in the email then also Okta is sending an email 'Change Email Confirmation' like email is changing from "Test01.User@testlab.com" to "test01.user@testlab.com".
So is there any way to stop email when only case (Upper to lower case) are changed like from "Test01.User@testlab.com" to "test01.user@testlab.com".
@dye4h (dye4h) -- How is the "email" value being changed?
Updating a user profile through the API endpoint.
@TimL.58332 (Workflows) any sugession ?
@dye4h (dye4h) - Sorry, I haven't had an opportunity to test the behavior you described. The API (Users Endpoint - Update User) doesn't indicate anything about sending out an email or a means to suppress emails.
https://developer.okta.com/docs/reference/api/users/#update-user
This means it might be something you cannot suppress. I will try to find time today to perform some testing and let you know my findings.
@dye4h (dye4h) -- Okay.. reproduced the behavior so I was able to confirm what you are seeing. Then investigated if there is a way to suppress it and there is.
Customization > Brands > (your brand) > email > Email Change Confirmed Notification
This one matches the described email body so is the one you probably need to suppress. This is a global change.