dye4h (dye4h) asked a question.
Ignore case when Email is changing from Salesforce to Okta
I have integrated Salesforce with Okta using the Salesforce app and enabled the Provisioning.
Whenever sync happens from SF (Salesforce) to Okta, Okta sends an email called Email changed as the email is same only the case is changed like before we have the value 'testuser@testlab.com' and after the value is 'Testuser@Testlab.Com'.
So do we have any option in the Salesforce App or somewhere else where we can enable that ignore case option for Email only?
Consider adding Okta Expression Language to the Salesforce to Okta mapping via Okta Profile Editor setting emails to all lower. See "String.toLowerCase" in the following documentation.
https://developer.okta.com/docs/reference/okta-expression-language/#string-functions
The following documentation talks about how to modify the mapping. You'll want to make sure you select the app to Okta view not the Okta to app view.
https://help.okta.com/en-us/content/topics/users-groups-profiles/usgp-map-attributes.htm
Another thing is to consider how the emails get added to Salesforce via Okta in the first place.
https://support.okta.com/help/s/article/Converting-Okta-Usernames-to-Lowercase-for-Application-Assignment?language=en_US#:~:text=By%20using%20the%20Okta%20Expression,is%20assigned%20to%20the%20application.