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0D54z00009ha3RgCAIOkta Classic EngineSingle Sign-OnAnswered2024-04-03T16:09:08.000Z2023-09-29T18:18:13.000Z2023-09-29T21:31:09.000Z
"Error in processing saml response" End User cannot sign in to landing page

End user cannot get to landing page after signing in to portal

Verified all credentials

Deactivated and reactivated user in Okta admin portal

No duplicates or conflicts with user account found

Activity shows good and sign on attempts successful

Browser reset attempts

Power cycle attempts

End user has gone through setup for 2FA and text verifications

 

Any support appricated

 

Thank you


  • MatthewH.10249 (State of Iowa)

    Use a free browser plugin/tool like SAML-tracer and see if the results provide any insight. Check logs in calling SP app as to me the error sounds like the landing page is having the issue not Okta.

    Selected as Best
  • MatthewH.10249 (State of Iowa)

    Use a free browser plugin/tool like SAML-tracer and see if the results provide any insight. Check logs in calling SP app as to me the error sounds like the landing page is having the issue not Okta.

    Selected as Best
This question is closed.
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"Error in processing saml response" End User cannot sign in to landing page