utgdt (utgdt) asked a question.
In need of technical support. I recently received a new work phone and in order to access my emails it is linked to my old phone for 2 factor authentication. I am in need to reset Okta Verify and pair it with my new phone. I am at a crossroad right now. I can't do anything and can't access my work email. Is there a phone number or agent I can talk to? I was not able to open a case because of my privileges.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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I also tried to remove my device and follow the knowledge article but it does not work. When following the steps it took my password but didnt remove my old device from okta verify and asked to enter a code or get a push notification from okta verify which I can't receive because it's going to an old work device which I no longer have.
Hi @utgdt (utgdt) , Thank you for reaching out to the Okta Community!
In essence, for security reasons you'll need to use an alternative option to sign into your Okta account and enroll the new device. If you do not have an alternative option, please reach out to the company's or service provider's IT support or Help Desk so they can help you enroll a new device and provide further assistance. They will need to reset your MFA and this will trigger a new enrollment flow.
While Okta provides the Product (Okta Verify app), individual account management is handled by your company or service provider.
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Hope my answer helps!
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