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0D54z00009a2TDRCA2Okta Classic EngineAuthenticationAnswered2025-09-13T09:01:51.000Z2023-09-04T13:55:06.000Z2023-09-07T04:22:01.000Z

GabrielS.29639 (Customer) asked a question.

Users share a single username and password set by administrator doesnt autofill

Hi.

We are using Okta for a shared account for a service called agora.io.

I set it up with a single user name and password but when I go to the service sign in page it doesnt autofill (even though I have the Okta extention installed and it is prompting me to sign in via okta).

 

How can I get this fixed?


  • User16594883467582706479 (Customer Support Online Experience)

    Hi, @GabrielS.29639 (Customer)​ 

     

    Thank you for posting on our Community page!

     

    agora.io integration does not support SWA, only SAML and SCIM. 

     

    PastedThank you for reaching out to our Community and have a great day!

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    Expand Post
  • GabrielS.29639 (Customer)

    Hi,

    I know , I am asking about a shared account which from my understanding should just autofill the account details to the email and password fields when someone tries to sign in . I am saying that it simply does not work for their site.

    Can that be fixed?

  • a0n5s (a0n5s)

    @User16594883467582706479 (Customer Support Online Experience)​ have you install Okta browser plugin in you computer? autofill needs Okta browser plugin.

This question is closed.
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Users share a single username and password set by administrator doesnt autofill