4tz6k (4tz6k) asked a question.
Hi there!
When I try to sign in to the Salesforce for Outlook Webmail Integration, I get through the Production sign into Salesforce button, the custom domain and then it then goes to a blank screen and nothing happens.
I can sign in no problem on the company desktop machine, but not through my laptop on Okta.
Any help would be appreciated.
Thanks!
Jenn
Hi, @4tz6k (4tz6k)
Thank you for posting on our Community page!
Here’s a helpful previously answered question on this subject: https://support.okta.com/help/s/question/0D51Y00006etHdYSAU/salesforce-for-outlook-using-okta-sso?language=en_US
Thank you for reaching out to our Community and have a great day!
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Hi @User16594883467582706479 (Customer Support Online Experience) ,
Thanks for this. I did already look at that post, but unfortunately, the answer given there needs the desktop Okta enabled and my company hasn't done that. I am hoping for a solution that doesn't rely on any additional permissions.
Hi, @4tz6k (4tz6k)
Thank you for posting on our Community page!
Sorry for that. Please reach out to the company's or service provider's IT support or Help Desk so they can provide further assistance or a workaround.
While Okta provides the Product, individual account management is handled by your company or service provider.
Thank you for reaching out to our Community and have a great day!
_____________________________________________________________________________
Community members help others by clicking Like or Select as Best on responses. Try it today.
_____________________________________________________________________________
Okta Identity Engine (OIE) Ask Me Anything: Get answers from product experts by clicking here.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi, @4tz6k (4tz6k)
Thank you for posting on our Community page!
Sorry for that. Please reach out to the company's or service provider's IT support or Help Desk so they can provide further assistance or a workaround.
While Okta provides the Product, individual account management is handled by your company or service provider.
Thank you for reaching out to our Community and have a great day!
_____________________________________________________________________________
Community members help others by clicking Like or Select as Best on responses. Try it today.
_____________________________________________________________________________
Okta Identity Engine (OIE) Ask Me Anything: Get answers from product experts by clicking here.