tkoj6 (tkoj6) asked a question.
My mails have not downloaded since yesterday afternoon and when re-starting my computer I am not getting prompted to login. I'm getting the login for everything else but not Outlook. Please help.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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The issue isn't with Okta, The first time you sign into an MS Office app, it either caches your credentials or sets a cookie or uses some other method that allows you to repeatedly get into your Office apps without authenticating every time. Changing your password or failures in the periodic license verification tests can cause your apps to stop working fully until you somehow force one of the apps to re-authenticate.
This behavior is sometimes caused by activation problems. I recommend going to the File menu, select Office Account, then select Sign Out (under User Information), then sign in again. Actually, if you have the Office suite, close Outlook and open Word or Excel and perform the sign out/sign in procedure from one of those. If you get signed in successfully, then open Outlook again.
I've also seen this behavior occur when a user's Outlook profile is damaged, and the quickest way to fix it is to delete the existing profile and create a new one. Control Panel -> Mail (32-bit), delete your profile. Then open Outlook again, and it should prompt you to create a new profile.