User16802694712542789369 (Customer) asked a question.
Current / Previous AD accounts are working for authentication, New AD accounts are not. Accounts are in the same OU. Even attempting a temp password, the process times out. Reinstalled the agent with no success.
Hi @User16802694712542789369 (Customer) , Thank you for reaching out to the Okta Community!
From the Okta side of things, Delegated Authentication either works or it does not. It would not impact a subset of users, so my focus would be the specific accounts.
I would start by checking the System Logs for the failed login attempts in case those specific users hit some kind of sign-on policy that denies access.
If that's not the case, I would check the AD logs for explicit error messages (error codes).
Most common that I've seen in my experience were:
ERROR_LOGON_FAILURE
1326 (0x52E)
The user name or password is incorrect.
ERROR_INVALID_WORKSTATION
1329 (0x531)
This user isn't allowed to sign in to this computer.
ERROR_PASSWORD_EXPIRED
1330 (0x532)
The password for this account has expired.
ERROR_ACCOUNT_DISABLED
1331 (0x533)
This user can't sign in because this account is currently disabled.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Hi Mihai, thank you for responding. The issue ended up being AD replication. Recent AD work, the Domain Controller sitting in the DMZ, was removed. No add or cleanup was done in Sites and Services. There was not a secondary DC that OKTA could find. New accounts weren't getting replicated. We figured it out late last night. Thanks again.
Had a feeling it was something environmental, but to be honest Replication hadn't crossed my mind. Good to know.
Thanks for sharing. I'm sure it will come in handy for anyone else experiencing something similar.
We knew the Domain Controller was changed out but we didn't have any other issues; logging in, self service PW reset. All current users were fine, just new accounts. And the new accounts could log in. I wasn't in on the DC swap so had to start from scratch. Took us almost a week to figure out.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi Mihai, thank you for responding. The issue ended up being AD replication. Recent AD work, the Domain Controller sitting in the DMZ, was removed. No add or cleanup was done in Sites and Services. There was not a secondary DC that OKTA could find. New accounts weren't getting replicated. We figured it out late last night. Thanks again.