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0D54z00009BwttyCABOkta Classic EngineSingle Sign-OnAnswered2023-05-18T16:26:45.000Z2023-05-17T17:19:46.000Z2023-05-18T16:26:45.000Z

LukeV.32750 (Customer) asked a question.

Is it possible to preserve a customer's email address when they are redirected from Okta's login to an external IDP?

- We have customers using their own Identity Provider (e.g. Salesforce Orgs)

- There is a SAML 2.0 IDP connection set up between their IDP and our Okta Org

- There is an Okta IDP routing rule that says that if a user's email domain matches a pattern while attempting to log into our service through Okta then they get directed to the SAML IDP

- Everything works up until this point and the user gets re-directed to their identity provider to sign in.

 

 

However, users have to re-type in their email address at their IDP.

- What we would like is to have the user's email be auto-populated at their identity provider sign in page as a user experience enhancement; so that they do not have to re-type in their emails.

- Is it possible to pass the user's email address / subject from Okta to the IDP. There is a SAML POST in this flow and it looks like an SP initiated SAML flow where we can preserve that attribute.


  • Paul S. (Okta, Inc.)

    Hello @LukeV.32750 (Customer)​ Thank you for reacting out to our Community!

     

    If you are using Classic engine, then this feature is available. This should be an available feature for OIE engine. I have tested this with a few applications like Okta to Okta, O365 and Box and this works nicely.

    I would recommend to test this is a Preview OIE environment to make sure everything works as intended.

     

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Is it possible to preserve a customer's email address when they are redirected from Okta's login to an external IDP?