qkl84 (qkl84) asked a question.
I changed my cell phone and I am not able to authenticate
I changed my cell phone and I am not able to authenticate
- DonF.81354 (Customer)
Hi! I would recommend that you reach out to your internal IT or Okta teams and they should be able to assist with this request. Those of us here on the community page are unable to assist with backend configurations. Thanks!
- qt8j7 (qt8j7)
our internal IT and external IT from Austria recommended to ask Okta support!
Please advise what should we do further to get correct solution of the situation.
Your help would be highly appreciated, since all operations are stopped and need to immediate actions.
Thank you.
Expand Post - User16594883467582706479 (Customer Support Online Experience)
Hi, @qkl84 (qkl84)
Thank you for posting on our Community page!
While Okta provides the Product, individual account management is handled by your company or service provider.
Please reach out to the company's or service provider's IT support or Help Desk so they can help with login issues and provide further assistance.
Here is a helpful link on the steps to take for enrolment of a new device:
https://support.okta.com/help/s/article/Okta-Verify-does-not-work-on-my-new-device?language=en_US
Thank you for reaching out to our Community and have a great day!
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Expand Post
This question is closed.
Hi, @qkl84 (qkl84)
Thank you for posting on our Community page!
While Okta provides the Product, individual account management is handled by your company or service provider.
Please reach out to the company's or service provider's IT support or Help Desk so they can help with login issues and provide further assistance.
Here is a helpful link on the steps to take for enrolment of a new device:
https://support.okta.com/help/s/article/Okta-Verify-does-not-work-on-my-new-device?language=en_US
Thank you for reaching out to our Community and have a great day!
_____________________________________________________________________________
Community members help others by clicking Like or Select as Best on responses. Try it today.
_____________________________________________________________________________