5y8w9 (5y8w9) asked a question.
Users can not login into Okta
Hey there! Guys, I have a question users couldn't login into Okta successfully in browser.
Almost all the members can login into Okta successfully,but We have met few people cannot login in, They got the error "Unable to sign in" and the logs showed it as a VERIFICATION_ERROR.
But when I used someone's mail and password, I can pass the authorization.
Are there any limits in locations here when login?
In log, Display name is showed as unknown,Is there a problem here?
Image is not available
Hi @5y8w9 (5y8w9) , Thank you for reaching out to the Okta Community!
Yes, you can configure access to be restricted based on IP geolocation and many other conditions as well. You can review details about this here:
https://help.okta.com/oie/en-us/Content/Topics/identity-engine/policies/about-policies.htm
Without knowing the details, there could be any number of reasons why the authentication is failing, but I would start by reviewing the configured sign-on policies. (Okta Admin Dashboard → Security → Authentication → Sign On)
The Okta Community Questions forum isn't really meant for in-depth troubleshooting.
If you already have a Support ticket open, then I recommend continuing the discussion with the assigned Technical Support Engineers. They'll be able to access additional tools and resources to help you get to the bottom of it.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--------------------------------
Community members help others by clicking Like or Select as Best on responses. Try it today.