qji18 (qji18) asked a question.
Getting frequent Load Balancing session not found error
Hi All,
We have protected few header based applications through Okta Access gateway and observing that users are getting "Load Balancing session not found" prompt quite frequently. Is it a normal behavior with OAG? Its quite distracting for the users.
Is there anything specific we can check for this?
We have already checked that persistence is configured at the LB level.
Any pointers on this would be helpful
PS: Screenshot attached
Image is not available
Thanks
Hi @qji18 (qji18) , Thank you for reaching out to the Okta Community!
I recommend reviewing the following docs on the matter:
https://help.okta.com/oag/en-us/Content/Topics/Access-Gateway/about-load-balancers.htm
https://help.okta.com/oag/en-us/Content/Topics/Access-Gateway/trouble-shooting-guide.htm
Also check load balancer requirements here:
https://help.okta.com/oag/en-us/Content/Topics/Access-Gateway/deploy-pre-install-reqs.htm
While researching this, I think I've located a support ticket you submitted on this, so if you have, please continue to work with our Support Engineers to ge this resolved.
Once done and if possible, please share the solution here as well, to help members of the Community that might be facing the same.
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Hope my answer helps!
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