hqwl0 (hqwl0) asked a question.
Since support@okta.com can no longer be used, and I am/was the sole admin for our domain, and I had to remote wipe my phone a couple weeks ago - and can no longer MFA when trying to access the Admin console, does anyone know a way to ring up support so that somebody can remove my MFA and allow me to reset it?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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Hello @hqwl0 (hqwl0) Thank you for reacting out to our Community!
Please see this doc that has all the contact details for Support:
https://help.okta.com/en-us/Content/Topics/Directory/get-support.htm#:~:text=Contact%20support%20by%20calling%20one,AU%20%E2%80%941800%20095%20441
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Hi Gary
You can also contact your Okta Sales representative.
She or he can open a ticket to the support, to request assistance to reset your MFA.
Support may not be able to reset your factor directly by phone, for security reason.
By any change, you don't have a valid API token key in your Postman with Super Admin right ?
Best regards.