w3oid (w3oid) asked a question.
Automatic provisioning of user to app Mixpanel failed: Error while creating user xxxx: Bad Request. Errors reported by remote server: Given email has a domain that has not been claimed Please fix this on the Tasks Page
Hi! Thanks for reaching out to the community! I have seen this error with other apps (Zoom, etc.) where the email domain of the user being provisioned does not match the domain in use by the app. For instance, say the user is being pushed to the app with user@domain1.com but the app (Mixpanel in this case) has "claimed" or is using say @domain2.com.
Have you validated both of those domains match between user and what is configured in the app? That would be a good place to start! I hope that helps - please reach out with any questions, comments, and any further information you can provide! Thanks!
do you mean using two different email account? I don't think so, I try to grant from access for the first time.
@Ricky Yan (Customer) could you provide the screenshot of the configuration in Okta and Mixpanel . and the SAML Assertion by SAML-tracer.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Hi! Thanks for reaching out to the community! I have seen this error with other apps (Zoom, etc.) where the email domain of the user being provisioned does not match the domain in use by the app. For instance, say the user is being pushed to the app with user@domain1.com but the app (Mixpanel in this case) has "claimed" or is using say @domain2.com.
Have you validated both of those domains match between user and what is configured in the app? That would be a good place to start! I hope that helps - please reach out with any questions, comments, and any further information you can provide! Thanks!