MayaG.42057 (Customer) asked a question.
We want to create an integration with ServiceNow so that once a user clicks the "Request an App" button, it will open a request in ServiceNow.
How it can be done?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @MayaG.42057 (Customer),
If I understand this functionality correctly, if you click the "Request an app" it'll just sends an email to your Okta administrators. From the Okta admin console you can add ServiceNow application and then it would show up on this end user dashboard for an access (just for login and it wouldn't open any requests etc. since that would be some custom implementation).
I hope this makes sense.
-Jani
Hi, yes, you're correct. Currently, it is sending an email to the admins. But we would like to take this to the next level - to automatically create a ticket in ServiceNow with the access request or at least to redirect the user to an URL for submitting this request manually to ServiceNow.