RobertI.74470 (Customer) asked a question.
Logging into my admin console and I see a big banner on the dashboard:
Because of a recent configuration change to gca.okta.com, Okta will not be able to automatically upgrade the organization to Identity Engine without a corrective action.
Okta has been notified, and our support team will be reaching out to explain more and to help get you ready again for the upgrade. Your scheduled date remains unchanged.
I went through the pre-upgrade tasks page and checked all of these items - I cannot seem to find anything that would block it. Would be helpful if it gave any hint as to where I need to look for the blocker. Reached out to my Okta rep and got crickets. Scheduled upgrade is 2/23 and this is blocking some things we'd like to do in our organization, but am concerned that unless I can move this forward it will end up delayed. Can anyone provide guidance as to where else to look?
Hi @RobertI.74470 (Customer),
I don't know if anybody can help you here since this sounds like a custom issue to your environment and so I would ask you to open a support ticket with Okta.
-Jani
Hi @RobertI.74470 (Customer) , Thank you for reaching out to the Okta Community!
@JaniK.29243 (Customer) is right. OIE upgrades are not handled through the public Community forum.
Please reach out to your Okta Account Executive or Customer Success manager to coordinate the transition and discuss details.
If needed, please open a support case.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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