vxnyv (vxnyv) asked a question.
"Automatic profile push of user to app Active Directory failed: Error updating active_directory user: There is no such object on the server."
I have been getting this error on 5 users and no one else within the businesses. I am at a loss of how to fix this any information would be great.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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I've not had this issue but perhaps you could look at the directory mapping and perform a "Preview" with the accounts causing you trouble and see if any sort of mapping error pops up. If no errors, I would look in AD logs for errors.
Hello,
Thank you for reaching Okta help center! This error can occur if the user has been deleted from AD or if there is a mismatch between the user's username or email address in Okta and AD. When Okta attempts to update the user's profile in AD, it sends the user's email address or username to AD to identify the user object.
To resolve this issue, you should first check whether the user object still exists in AD. If the user has been deleted from AD, you will need to create a new user object in AD and then update the user's profile in Okta with the correct username or email address to match the new user object.
If the user object still exists in AD, you should verify that the username or email address in Okta matches the corresponding attribute in AD. You can do this by checking the user's profile in Okta and comparing it with the user's profile in AD. If there is a mismatch, you should update the user's profile in Okta with the correct attribute value.
If there is no mismatch and you're still having the same issue, please open a support ticket with us.
https://support.okta.com/help/s/article/How-to-Create-a-Support-Case?language=en_US
Regards,
Razvan Baiasu
Technical Support Engineer
Okta Global Customer Care
The issue we found out was that the Manager of the person was deactivated in workday. When the manager was deactivated the employees were not moved to an active manager.
Yes, I found that when the user's workday manager is deactivated and these users were from from Full time employee to contractors (with no link with workday) may cause this issue.
Removing all the attributes of a manager from this newly converted contractor profile and saving it will alow to remove the error and sync up with AD.