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0D54z00008kwRBvCAMOkta Classic EngineAuthenticationAnswered2025-10-11T09:00:47.000Z2023-02-04T14:50:02.000Z2023-07-08T19:48:27.000Z

ivwor (ivwor) asked a question.

New Phone Verification, old phone is connected to Okta Verify

I got a new phone, my old one broke so I no longer have access to it. When I go to settings and try to edit the phone saved in setting, I have to do Okta Verify, but it still pushes to my old phone. How do I fix this? I am in a Citizens office os I am connected to the wifi there.


oak9m likes this.
  • b5n6c (b5n6c)

    Hi Anne Herrmann ,

    You have to reach out to your org admin to reset your okta verify..

    Selected as Best
  • b5n6c (b5n6c)

    Hi Anne Herrmann ,

    You have to reach out to your org admin to reset your okta verify..

    Selected as Best
  • a0n5s (a0n5s)

    if you are org admin, you can create a case with support.

This question is closed.
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New Phone Verification, old phone is connected to Okta Verify