ic93u (ic93u) asked a question.
Okta AD Agent installation is failing. Logs show: "Service Okta AD Agent was not found on computer"
Hello,
Running into issues trying to get the Okta AD Agent installed onto our one of our domain controllers. I am following the steps found here.
https://help.okta.com/oie/en-us/Content/Topics/Directory/ad-agent-new-integration.htm
The first run through, I get to step 3.k and log into Okta using my admin credentials. After that, this blank error message pops up. Since that attempt, I do not get the option to log into Okta anymore. It immediately goes to this blank screen.
Image is not available
Checking the installation logs found , this is what I see.
Image is not available
Troubleshooting steps taken
- I've deleted the C:/Program Files (x86)/Okta/Okta AD Agent before attempting another installation.
- I've tried on a different domain controller. Same vpc
- Checked local and global policies for AES-128 and 256
- Verified that we have all of these prerequisites in link below.
- Using my own domain admin credentials to install
- When prompted, used a super admin okta account to login
Referenced links
- https://support.okta.com/help/s/article/Okta-AD-agent-installation-failed-with-error-An-installation-action-failed-The-installation-will-be-cancelled?language=en_US
- https://help.okta.com/en-us/Content/Topics/Directory/ad-agent-prerequisites.htm
Hello @ic93u (ic93u) Thank you for reacting out to our Community!
Please try the following steps as well:
Hope this helps!
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I got the same issue since 2 month. I found a workaround by creating the service manually and some copy paste during the setup process.
At this time, the support is still investigating with no success 😐
@ic93u (ic93u) it seems it go to update agent process. Do you create case?