to7iq (to7iq) asked a question.
We have a site integrated into Okta when they log in but one user is getting 401 Unauthorized error. When we checked the logs in Okta, all of the log in attempts show "SUCCESS". Any ideas on the potential cause of this? We have confirmed that the email in AD and Okta are the same.
Hello @to7iq (to7iq) Thank you for reacting out to our Community!
If this is a SAML application, then the system logs will not help that much. If the user is getting that error the problem could be that he is not assigned to the application. If he is, maybe his account is not provisioned on the application side or he does not have an account.
I would recommend to review the access on the application side and logs to have additional inside on this matter.
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where your user got the error : 401 Unauthorized error. From Okta or from your Application. if it is from your Application, please check your application log, maybe can't find the user in your application. as you told all of the log in okta attempts show "SUCCESS", I think the user authenticate successful in Okta.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @to7iq (to7iq) Thank you for reacting out to our Community!
If this is a SAML application, then the system logs will not help that much. If the user is getting that error the problem could be that he is not assigned to the application. If he is, maybe his account is not provisioned on the application side or he does not have an account.
I would recommend to review the access on the application side and logs to have additional inside on this matter.
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