6d7i2 (6d7i2) asked a question.
Help, I had my OKTA app on Iphone associated to my company (Hitachi EU), now that I have changed iphone, on the web (dashboard-settings-Okta Verify) it seems active, without allowing me to activate it (QR code appears).
Hi Victor Idrogo ,
Try to remove the okta verify associated to your old phone for that you need to click on the Remove button (End user dashboard > Settings > Edit Profile ) and try to add the new phone .
Yes I did, but it is impossible for me to associate a new device. Thanks,
and when I hit edit profile, I get the one to enter the OKTA code, which obviously I don't have, I am asking the area that took the iphone to do it.
Hi, @6d7i2 (6d7i2)
Thank you for posting on our Community page!
Thank you @b5n6c (b5n6c) for providing insight to the problem.
While Okta provides the Product, individual account management is handled by your company or service provider.
Please reach out to the company's or service provider's IT support or Help Desk so they can help with login issues and provide further assistance.
Thank you for reaching out to our Community and have a great day!
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I am having the same issue. I have a new phone, the old one died so I can't transfer anything and when I go to settings it wants a verify code which I don't have. When I try to get to into Okta Verify I'm getting a message indicating that My organization does not support sign-in verification. But it is clearly set on my account. I am the administrator for the organization and it won't let me remove it from my account with a verify code.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi, @6d7i2 (6d7i2)
Thank you for posting on our Community page!
Thank you @b5n6c (b5n6c) for providing insight to the problem.
While Okta provides the Product, individual account management is handled by your company or service provider.
Please reach out to the company's or service provider's IT support or Help Desk so they can help with login issues and provide further assistance.
Thank you for reaching out to our Community and have a great day!
_____________________________________________________________________________
Community members help others by clicking Like or Select as Best on responses. Try it today.
_____________________________________________________________________________