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0D54z00008gkU6wCAEOkta Classic EngineIntegrationsAnswered2024-08-01T09:00:41.000Z2023-01-24T16:29:25.000Z2023-01-25T16:31:56.000Z

8oxg1 (8oxg1) asked a question.

Provisioning Users and Groups in Zendesk

We are trying to provision our users and groups from OKTA to Zendesk. For starters, the Zendesk application doesn't have a provisioning tab. On the Push Groups tab, there is a button that says Enable Provisioning. Whenever I hit it, I am taken back to the General tab, where there is no place to enable provisioning. Any help would be appreciated.

Thanks!


  • User16594883467582706479 (Customer Support Online Experience)

    Hi, @8oxg1 (8oxg1)​ 

     

    Thank you for posting on our Community page!

     

    I did some research and it seems you don’t have the Lifecycle management Feature Flag. My recommendation is to reach out to your Account Executive for more information on this feature.

     

    Thank you for reaching out to our Community and have a great day!

     

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    Community members help others by clicking Like or Select as Best on responses. Try it today.

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  • User16594883467582706479 (Customer Support Online Experience)

    Hi, @8oxg1 (8oxg1)​ 

     

    Thank you for posting on our Community page!

     

    I did some research and it seems you don’t have the Lifecycle management Feature Flag. My recommendation is to reach out to your Account Executive for more information on this feature.

     

    Thank you for reaching out to our Community and have a great day!

     

    _____________________________________________________________________________

    Community members help others by clicking Like or Select as Best on responses. Try it today.

    _____________________________________________________________________________

    Expand Post
    Selected as Best
This question is closed.
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Provisioning Users and Groups in Zendesk