z04hp (z04hp) asked a question.
I'm the admin user for my account, when I log into Okta I get the "Unable to sign in" message. When I try the forgot password no reset email comes to my mailbox. The other normal users can login, just the admin user cannot. I cannot reach okta support as I need to log in as admin user for the same.
Please suggest how I can get the admin user id activated and be able to log into the okta instance.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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If there is someone in the community who is an Okta admin and can raise a support ticket on my behalf then it should be a simple thing for Okta to activate the admin login for my account [dev-5052022]. Thanks in advance.
Hi @z04hp (z04hp),
Thank you for posting on the Okta community page!
I have edited your post in order to not include any personal information due to security reasons as this is a public forum. Additionally, if this behaviour is encountered by all the other admins from your organisation, I would recommend to reach out to Okta Support via a phone call by using one of the phone numbers listed in the documentation provided below:
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@flaviu.vrinceanu1.5628408972654734E12 (Customer Success Service Delivery) Thanks Flavian. This is a test account and there is no value of the information in the same. I had mentioned the Okta instance and my email id in the hope that someone can raise a okta ticket on my behalf if they are an Okta Admin (perhaps I can request you to do the same).
I was doing this as part of an Integration PoC so no one else in my company has this issue. And looking at various blogs/posts I think this has happened as my admin password had a time limit and expired since I did not change the same. I am located in India and hence an international call to Okta would be a bit expensive and the toll free numbers will not work. The forgot password option does not send emails as well. So kind of stuck.
While I can access the Okta instance as a user, it is of no use as the sample app I had set up was with the admin user. And without Admin user I cannot assign the app to the normal user or raise a ticket with Okta to activate the admin id or reset the password. This is a very real scenario and Okta should provide some self service option to resolve this issue.
Hi @z04hp (z04hp),
Unfortunately I am not able to create a case on your behalf, but you could also try to reach out to your AE/CSM in order to have a ticket created with the Okta support team.