
wc2oa (wc2oa) asked a question.
Not sure if this is the right spot to get support, but I don't see a way to open a support ticket. Whenever I try to sign in on the main Okta page (prior to the 2 factor push notification on Okta Verify) in my browser, Chrome on Mac, I get met with the generic "Unable to sign in" error. When looking at the underlying API call error it is:
message: "Authentication failed", i18n: {key: "errors.E0000004"}, class: "ERROR"
On the admin console, the admins are unable to see any failed sign on attempts. I am able to reset my password, but I can only get in if I don't click the link in the email and instead type the verification code into the browser which will result in a login immediately after and then I can do the push notification and get in. If I try to click the email link, after I change the password it prompts me to login and I get the same error. I am able to get in after resetting through the email link only when it is done from the admin console.
I have tried incognito mode, different browser, clearing all cache & cookies etc. When I get an admin to reset me it stops doing it for a few days, but whenever I reset myself it happens every single day. There is no indication that the account should be getting locked due to someone sending a bunch of invalid login attempts or otherwise.

Hi @wc2oa (wc2oa),
Thank you for posting on the Okta community page!
I have done some research but I wasn't able to find a specific resolution to the behaviour that you are encountering, therefore I would recommend to check the Sing On policies along with the Password policies to make sure that they are set up correctly for your account.
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