MatthewH.10249 (State of Iowa) asked a question.
Okta Voice MFA Phone Number List
Is there a list of phone numbers that Okta uses for MFA Voice calls?
I have a user that has a desk phone set up for Okta MFA. While this worked when they set it up, recently they have not been getting the voice calls with their MFA code. They are working with their phone system techs to figure out why and their techs want to know what phone number(s) will be used by Okta to make the MFA calls.
I tested out MFA voice calls a few times and the phone number I got called from each time was 213-559-1344. Is this the only number that will ever be used or are there more and if more what are they?
Hi, @MatthewH.10249 (State of Iowa)
Thank you for posting on our Community page!
By default, Okta routes telephony work flows to a predetermined service provider. The list of numbers is randomised by the service provider. You can also change the telephony service provider, if you wish. More details here:
https://help.okta.com/oie/en-us/Content/Topics/telephony/telephony-inline-hook.htm
Hope this helps!
Thank you for reaching out to our Community and have a great day!
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