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0D54z00008U4PwKCAVOkta Classic EngineIntegrationsAnswered2025-09-13T09:01:51.000Z2022-12-05T12:07:28.000Z2022-12-14T18:59:18.000Z

Corina+okta-devG.19509 (Customer) asked a question.

December 5, 2022 at 12:07 PM
Application pointing to localhost - user not found

Hello, I set up an application proxied into my localhost through ngrok so that I can debug the integration. I enabled Update User Attributes in Provisioning to App.

 

I can create a user and assign it to the application, the user is created in the local DB, however updating the user's profile fails with:

 

Automatic provisioning of user XXX to app XXX failed: Error while trying to push profile update for XXX User not found.

 

I'm not sure how to debug this further as it's unclear what triggers this "User not found" error.

 

I can see a GET request performed to find the user in the DB, it returns 200 and the response contains the necessary fields (userName, externalId...) as far as I can tell. However I never see any subsequent PUT request that I would have expected to update the field.

 

Is there a way to get more information on the error I'm seeing? The System Logs only list the error, but no details about the request, URL, or any specific reason for "User not found".

 

Thank you!

  • 3 answers
  • 523 views

  • User16113532018866032757 (Vendor Management)

    Hello Corina, kindly check the troubleshooting steps presented below:

    • Make sure the Username and attributes match the user on the App side.
    • If this is a new App user, enable the Create Users settings under Provisioning for the app within Okta.
    • If this is an existing user, enable Update User Attributes under Provisioning for the app within Okta. (Warning: This option will make Okta the profile master and update all information in App for that user.)
    • On Applications > Applications > (select here your Application that you’ve set up) > Assignments > Edit (the pencil button) and check if the username there matches the one in the app side.

    I hope this helps, but also, if you need any further assistance please let us know by opening a ticket.

    Expand Post
    Selected as Best

  • a0n5s (a0n5s)

    how to integrate okta with your application? SAML or OIDC. and what's the attribute as username for your application. need the application code how to find the user by okta attribute.

  • User16113532018866032757 (Vendor Management)

    Hello Corina, kindly check the troubleshooting steps presented below:

    • Make sure the Username and attributes match the user on the App side.
    • If this is a new App user, enable the Create Users settings under Provisioning for the app within Okta.
    • If this is an existing user, enable Update User Attributes under Provisioning for the app within Okta. (Warning: This option will make Okta the profile master and update all information in App for that user.)
    • On Applications > Applications > (select here your Application that you’ve set up) > Assignments > Edit (the pencil button) and check if the username there matches the one in the app side.

    I hope this helps, but also, if you need any further assistance please let us know by opening a ticket.

    Expand Post
    Selected as Best

  • Corina+okta-devG.19509 (Customer)

    Hello, in the end the issue was the SCIM connector base URL Provisioning was http and was supposed to be https.

     

    Thank you for your replies,

    Corina

This question is closed.
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Application pointing to localhost - user not found