User15717589852053945299 (Customer) asked a question.
Hi All,
Is there a way to unlock the user accounts using workflow?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Hello @User15717589852053945299 (Customer)
First: Locked out of where?
For Okta, status's are going to be based on the API column for user status's.
https://help.okta.com/en-us/Content/Topics/users-groups-profiles/usgp-end-user-states.htm
Based on your screenshot I am assuming you are receiving some sort of event payload when the user reaches the "Locked" state you are concerned about.
The next question is: What does "Not Locked" look like for this scenario? What action would you usually take to "Unlock" the user? Is there an API endpoint to perform this step? If there is an API endpoint to perform this step then you would just need to identify the user & perform the action.
Not to take away from @TimL.58332 (Workflows) 's suggestion, but assuming this is for Okta accounts, you can also leverage the following strategies that do not require a Workflow:
Create a self-service password reset policy for your org
Add self-service password reset to an existing password policy
Configure your email notifications
Hope this helps! Thanks!
I need this too and could not find an Okta action on workflows to unlock a user account (a set of them really) that is in LOCKED_OUT status. Any idea if that can be done?
Yes, there does not appear to be a card dedicated to unlocking a locked out Okta user.
You can use it as a trigger however to notify you in the event that it does happen, allowing you to take action sooner.
Apart from that, you could also explore self-service account unlock (linked above) as that would also help address your request.
Finally, be aware there is an API endpoint to resolve this as well, but you may need to craft that within the Workflow using your custom API action card instead. Unlock User. Take note, it does state: This operation works with Okta-sourced users. It doesn't support directory-sourced accounts such as Active Directory.
I figured it out. The specific card does not exist but I kind if built it using the API card as shown below. That worked fine for me
Glad to hear that worked for you! Please let us know if you run into any other issues. Thanks!