jijwq (jijwq) asked a question.
Hello,
When we try to Reset Authenticators we get this error message: An error has occurred and Okta Verify could not be reset, do you have any idea please
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @jijwq (jijwq) , Thank you for reaching out to the Okta Community!
From what I've seen in the past, the reason behind the error was a conflict of permissions of your admin account versus the target user, which had an elevated admin role.
You might also want to try reseting the MFA via API if that's not the cause, if you have the proper access and need to get the user unstuck.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Hello Mihai Negoita
Thank you for your answer.
Concerning the error message it still persists, the user does not have an Admin account.
Can you help please
@jijwq (jijwq) Sorry to hear that you are continuing to experience problems with this!
The Okta Community forum is not intended for in-depth troubleshooting.
Please open a case and one of our Support Engineers will work with you to get things sorted.
Ok thankyou