zukf5 (zukf5) asked a question.
When users want to login or signup, they use the universal login, press the password reset button and enter their mail, it then sends then a confirmation that password has been sent but no email appears in the mail
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Good Morning,
Great question. I will refer you here to a similar question that was posed and with good reply from support.
Password reset email is not being sent to users
Looks like the recommended action is a support ticket, mainly due to the variety of reasons this could be occurring (anything from the individual user to a larger email and/or Okta related issue). Support should be able to provide a deeper look into the issue and provide a root cause.
Also take a look at this article, which also suggests a ticket to support in case the specific email has been blocked due to a previous bounce.
Activation and password reset emails from Okta is not being sent to a specific user
Finally, in some cases your ability to access email is actually tied to Okta, such as sometimes the case with O365. If they are using secondary email, or personal email, then the below would be useful reference to allow that.
How do I allow end users to receive password reset or activation notifications in a secondary email address?
And a point on the SSPR feature:
Self-service password reset/Account unlock: What if the user’s email is not in Okta