User1583892315266140277 (Customer) asked a question.
User is active but I get this error and the user is not created in Airbase. Airbase support says the user is created but not visible because the account is inactive.
Automatic provisioning of user to app Airbase failed: User account is inactive
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @User1583892315266140277 (Customer),
Thank you for posting on the Okta community page!
My recommendation would be to firstly check the provisioning settings on the Okta side (e.g. Create Users, Update Users) and make sure that this options are turned on based on your organisation needs. Additionally, I would make sure that the attributes used to match the users between Okta and the App, are the same on the app user profile in Okta as on the Airbase side.
Also, I would try to re-test the API credentials just to make sure that everything is synched properly between the app and Okta.
Keep in mind that if the user was assigned to the app in Okta before provisioning was enabled, it is recommended to re-assign the user to the app to make sure that the account is properly provisioned to the Airbase app.
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