mqf9b (mqf9b) asked a question.
Change email & name request > how to reassign current apps
Hello
There is a request to change somebody's email due to surname change. [name.surname@domain.co.uk].
What is the general process in achieving this in OKTA without the risk of loosing access to the relevant applications assigned?
On some apps, I seem to be able to manually change the email address.
However, majority cannot be updated manually.
What next?
Do I have to create a new account and import it etc?
We do create accounts in AD and then import it into OKTA > Applications and > ActiveDirectory.
We also use GMail Workspace as our main platform.
Hi @mqf9b (mqf9b) , Thank you for reaching out to the Okta Community!
There is no straight answer for this, unfortunately. The use case varies from app to app.
Some support Provisioning so there's a certain measure of automation for attribute update if so configured, others, require you to click "Update now!" from the app's Sign-on tab in the Okta Admin Dashboard and others don't support automated updates at all, and require manual intervention on the Service Provider side.
If we're talking only Google Workspace, I recommend that you review the following Provisioning documentation:
https://help.okta.com/en-us/Content/Topics/Provisioning/Google/google-provisioning.htm
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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