wllqx (wllqx) asked a question.
Our environment was set up using both Okta Verify and SMS. We now want to turn off SMS as a form of MFA and only use Okta Verify. If I turn off SMS, what happens to the people who are currently enrolled in SMS? Can they continue to use SMS until we reset it or will they all get their MFA reset? Ideally, we would like to have them to be able to continue.
Thanks,
John
Hi John McCaffrey ,
If you turn off SMS , the users who are recently enrolled wilh SMS can't no longer use SMS as an authenticator . They will prompt to enroll with okta verify.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi John McCaffrey ,
If you turn off SMS , the users who are recently enrolled wilh SMS can't no longer use SMS as an authenticator . They will prompt to enroll with okta verify.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.