2tgaq (2tgaq) asked a question.
I have been using Okta for 3 years and this is the the first time I've had this problem. I am an end user and I work at a large company; the Help desk states that this is a phone/end user issue and is unknown to them. I have not knowingly changed anything in the past few days, although my Android phone may have updated in some way. I HAVE SEARCHED YOUR SITE WITHOUT FINDING ANY HELP and https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-user-trbl.htm does NOT have an answer.
When I try to use or open Okta it either
1) does nothing and does not respond (and I get a crash report) or
2) a white Okta screen pops up but nothing happens.
I have tried uninstalling, reinstalling and rebooting my phone. This does not help.
When I use an iPhone instead, there is no issue.
My co-workers are not having this issue.
Has there been a recent update that could be interfering with Okta on the Android? I would appreciate any help, please and thank you!
Hello @2tgaq (2tgaq) Thank you for reacting out to our Community!
We are aware of the situation and our Engineering team is working on resolving this matter as soon as possible. For more details on this issue please see : https://status.okta.com/#
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