MikeP.49197 (Customer) asked a question.
How do I configure an account for access to Okta Support
I have accounts which are super-admins but I cannot access Okta Support. I get the following message when trying to log into Okta Support:
"Your account has not been configured for the link/application you are trying to access. Please contact Okta Support and request that your account be configured for the link"
How can you contact Okta Support for this action when you can't log in to open a suppose case? Making a phone call seems to be the only method?
Is there somewhere in the Okta admin console that controls which accounts can open support cases?
This person asked the same question, but it appears the question was closed without an answer.
Hi @MikeP.49197 (Customer),
Thank you for posting on the Okta community page!
The other way in which you could get in contact with the support team would be via a phone call. I have provided below a documentation that contains the contact numbers for Okta support:
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