qy4dp (qy4dp) asked a question.
We are facing problems provisioning new users between OKTA and Salesforce. When we click authenticate with Salesforce.com we get the below error.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @Amina Ismail (Customer),
This same question has been asked here at least ones before. Take a look at this page for more information.
-Jani
HI Jani
We had a look and it didn't solve our problem. One of your techs had an zoom session with us and provided the solution.
Thanks
Hi Amina,
It will be highly appreciated if you can share the resolution for others to learn from.
Thanks
I'm facing the same issue. If people would share their resolution, this community would be helpful. Right now, it's only frustrating.
@bftcz (bftcz),
In our case it was the fact that we're missing the callback URL highlighted below. After we added this under the API - "Callback URL" section on the Salesforce side we saw the pop-up window where you'll enter the username/password combo and then the connection was successfully verified.
-Jani
Thank you, Jani. That was helpfull!