q1yqi (q1yqi) asked a question.
Can not set up MFA via SMS, I received " you do not have access to the features you are requesting" when I set up security methods via "phone" function in my first log in.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello, @q1yqi (q1yqi)
You might try the following steps, but I strongly suggest you contact your Administrator for further troubleshooting.
Check your device to confirm that these conditions are met:
A) The device time is set to Automatic.
B) Your network connection is stable.
C) Okta Verify notifications are turned on.
D) The latest version of Okta Verify is installed on your device.
E) To set up Okta Verify for the first time, go to your computer to obtain the QR code. Open the email with your organization's sign-in instructions and click the sign-in link. On the dashboard, click your name > Settings > Okta Verify Set up. The QR code is displayed on your computer. On your phone, open Okta Verify, click Add Account, and scan the QR code.
F) If you have a new phone and can’t add your account back to Okta Verify, contact your Help Desk. Your account might have to be unlocked first.
For more troubleshooting tips, see the documentation at https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-ios-trbl.htm // https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-reset-register.htm?cshid=csh-user-ov-reset-register
Thank you for reaching out to our Community and have a great day!
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