yl7an (yl7an) asked a question.
We've recently had an issue with some of our users attempting to add an account to their Okta Verify app. When an iPhone user scans the QR code received they are getting this screen:
Has anyone else experienced this? We're being told it's because of the spaces within the code. This is a newer issue and hasn't happened in the past. Any recommendations on how to fix this?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @yl7an (yl7an),
Thank you for posting on the Okta community page!
I have performed an enrolment test on my environment but unfortunately, I haven't encountered any issues during the process therefore my recommendation would be to check for differences between the users that cannot enroll and the users that do not encounter this behaviour. (e.g. enrolment policies).
Additionally, I would recommend to also try to perform a Fiddler trace while replicating the behaviour as additional information could be captured that might indicate the root cause of the issue.