GrahamH.52294 (Customer) asked a question.
We are currently noticing issues with Mac users that try to connect to an RDP server and not getting prompted for 2FA. Has anyone else seen similar issues? We have a support case open with Support and this has stumped them as well.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @GrahamH.52294 (Customer),
Thank you for posting on the Okta community page!
I have tried to reproduce the problem on my end but unfortunately I was not able to do so, therefore my advise would be to firstly check the system logs to see if any errors are captured there or to see where the authentication flows stops.
Additionally, I would verify the agent logs to check for error messages that might indicate the root cause of the issue.
I hope the above information is helpful!
Hi Flaviu, we have checked all logs, and have a support case open with Support who are stumped and unable to help remediate the issue.
We are also seeing this same issue.
It's very specific that if we reset a users MFA Enrollment and then use the OSX RDP client it bypasses the Okta widget
OktaCredential #SetDeselected
OktaCredential #ReportResult: ntsStatus=0, ntsSubstatus=0
OktaWidget being called with appUserName=First.Last@ourdomain.com
OktaCredentialProvider #hideUiElementsAndDisplayMessageBox-> DisplayWidget
Okta Widget Loading Succeeded displayWidgetResult=1
Ok Button Pressed
OktaCredential #UnAdvise
OktaProvider #~OktaProvider-> Destructor
OktaCredential #~OktaCredential-> Destructor
Dll #DllMain reason= 0 hinstance=00007FF937F00000
This is the logs we get, this bypasses the Okta widget 100% of the time