AndyC.64975 (Customer) asked a question.
This appears to be temperamental. I have rules set up which add people present in an AD group to an Okta group. Sometimes they do not add users - i've waited hours thinking they run on a schedule of some kinda. However, if I deactivate then reactivate the rule, its then adds the users to the group.
Said users are no in an exclude list and have profiles with all the necessary fields completed.
Hi @AndyC.64975 (Customer) , Thank you for reaching out to the Okta Community!
The Group Rules don't work based on a schedule. They are evaluated based only on specific triggers:
https://help.okta.com/en/prod/Content/Topics/users-groups-profiles/usgp-group-rules-best.htm
Hope this helps!
This is happening with multiple rules, even after recreation of the rules and groups. Sometimes they work, sometimes they don't until I deactivate/reactive. I don't think setting up a workflow to deactivate and reactivate all my rules is a good option. Any ideas?
Implementing a worflow is not required. In the words of Todd Howard - "it just works" * :D .
*As long as you've confirmed that the proper actions are triggered.
For example, we've got an old rule in place:
IF user.nickname == "Kermit" THEN assign to Group "Muppets"
Example (pre-existing) user: John Smith, nickname "Johnny"
If you change his nickname from "Johnny" to "Kermit" , then (and only then) the rule will be evaluated and the user will be assigned to the appointed group.
If the user was newly created and imported with the proper nickname, the moment he's pulled into Okta, the rule would be evaluated and the user should be added to the group.
That being said, if you've tested and confirmed the actions and the user is still not being added to the proper groups, you'll have to open a case to have my colleagues properly investigate the root cause.
Have a great rest of the day!
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Implementing a worflow is not required. In the words of Todd Howard - "it just works" * :D .
*As long as you've confirmed that the proper actions are triggered.
For example, we've got an old rule in place:
IF user.nickname == "Kermit" THEN assign to Group "Muppets"
Example (pre-existing) user: John Smith, nickname "Johnny"
If you change his nickname from "Johnny" to "Kermit" , then (and only then) the rule will be evaluated and the user will be assigned to the appointed group.
If the user was newly created and imported with the proper nickname, the moment he's pulled into Okta, the rule would be evaluated and the user should be added to the group.
That being said, if you've tested and confirmed the actions and the user is still not being added to the proper groups, you'll have to open a case to have my colleagues properly investigate the root cause.
Have a great rest of the day!