MattW.31970 (Customer) asked a question.
Hi, I have a group rule that adds a user to a group "X" if the user is not part of group "Y".
I have some deactivated users that are not part of group "Y", and when I activate them this rule is not triggered, and they are not added to the group.
The Okta API documentation on group rules from https://help.okta.com/en/prod/Content/Topics/Directory/group-rules.htm states:
Remember that group rules are applied to your entire org, and they can be triggered whenever you change a user's profile, group membership, or lifecycle state.
I believe activating a user is considered a lifecycle state change, what is the issue here?
Changing a value in the user's profile after activating them does trigger the rule successfully.
Thanks
Hi Matt! Apologies for the lack of response to your question. Going forward, we're implementing a new process to ensure that all Discussions receive a response from either another Community member or from the Okta Support team within 7 days of posting. Thank you for your patience while we put this into action!
I know this question is a bit old now, but If you’re still looking for information or help I’d recommend reaching out to the fine folks in the Admin Pro Tips group to see if anyone there can help: https://support.okta.com/help/s/group/0F90Z000000EK23SAG/admin-pro-tips
Thanks 🙂
You can open a support ticket and have them enable the fix for you.