ElioT.93871 (Customer) asked a question.
I want to trigger a webhook from the Jira Workflow to automatically reset MFA (multi factor reset = Okta Verify, Google Auth). Workflow -> JIRA - new issue trigger or JSD - new request, Do I need to create Delete Factor first? https://developer.okta.com/docs/reference/api/factors/*reset-factor. and after ??
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Hi @ElioT.93871 (Customer),
Thank you for posting on the Okta community page!
I have tried to access the article you have provided but unfortunately it re-directs to a 404 page not found message, but I have done some research on my end and managed to find the bellow article about how to reset the MFA through API's:
Based on the above KB article, you have to perform a delete factor in order to reset the MFA of an account since after this is done, at the next login, the user will have to go through the enrolment process again.
If you want to enroll the user again through APIs after your perform the reset of MFA, you can follow the instructions found on the section "Factor LifeCycle Operations" from the documentation provided above.
I hope the above information is useful!
Hi Flaviu,
If I understand correctly I should first execute:
1- Reset Factor (DELETE
/ api / v1 / users / $ {userId} / factors / $ {factorId}),
2 - after Enroll Factor (POST
/ api / v1 / users / $ {userId} / factors)
3- and finally Activate Factor (POST
/ api / v1 / users / $ {userId} / factors / $ {factorId} / lifecycle / activate).
Is it right? How do I find the factorId parameter? But what's the difference between doing delete and reset factor?
Thank you for your time
Hi @flaviu.vrinceanu1.5628408972654734E12 (Customer Success Service Delivery) ,
Thank you so much for your information. I will try