JoeP.16229 (Customer) asked a question.
I have configured Sales force portal using SAML 2.0. Unfortunately we are getting the error "You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary." Everything is working in out sandbox version, maybe we have missed something in our production setup but I can't find what it is. Any ideas?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @JoeP.16229 (Customer) , Thank you for reaching out to the Okta Community!
We've seen something like this in the past.
We used a SAML tracer (https://developer.okta.com/docs/guides/saml-tracer/main/) to track down the exact error (Audience Assertion didn't match). Then we located the KB here for the fix:
https://support.okta.com/help/s/article/Salesforce-error-the-audience-in-the-assertion-did-not-match-the-allowed-audiences?language=en_US
In the setup instructions for setting up Salesforce from the Okta page, it says the following:
Entity ID:
If you have a custom domain setup, use https://[customDomain].my.salesforce.com
If you do not have a custom domain setup, use https://saml.salesforce.com
We changed the custom domain to match our entire custom domain login with the org ID (the same for the sign on URL) and this resolved the issue. Based on the instructions copied from the guide, we would not have naturally included the orgID at the end of the URL as the instructions only mention the first part of the URL, which is the custom domain.
Hope it helps!