zoxyp (zoxyp) asked a question.
Recently a few users had their email addresses updated in OKTA. When they log in to an app the SP is receiving their old email address in the SAML response causing the log in to be rejected. The SP confirmed this is the case by changing the email in their system to match what is in the SAML response and this works. Is there a setting or step we are missing when changing email addresses?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @zoxyp (zoxyp),
Thank you for posting on the Okta community page!
If the email address was updated on the users profile, you should make sure that the application username in Okta is as well update, by going on the app profile in your Okta organization and check the attributes on the assignments tab.
Okta updates the username automatically only if some conditions are met, based on the bellow documentation:
If you are not using the email address as the username in your application, you could double check the attribute on the application profile in Okta for the users in question.
I hope the above information is helpful!