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0D54z00007SJ3rtCADOkta Classic EngineAdministrationAnswered2024-03-25T11:03:26.000Z2022-02-18T18:40:54.000Z2022-07-08T16:27:27.000Z

ai7ij (ai7ij) asked a question.

February 18, 2022 at 6:40 PM
Won't let me sign in account

I keep getting this error even after talking with help center person to get it working. I have reset my password and still get this error. I would like to get to my account so I can keep record of my account status. Please reply via my e-mail.

 

The Okta End-User Dashboard has encountered an error. To continue using the dashboard, please make sure your system date and time are set correctly.

Back to sign in

If you run into issues, please reach out to your admin.

  • 2 answers
  • 2.16K views

  • User16254393570754125507 (Okta)

    Hello @ai7ij (ai7ij)​,

     

    Thank you for posting.

     

    This type of error may appear if the time is not syncing properly, you can use the steps below to verify if the app is properly synced.

     

    1. Log in to the Access Gateway Admin UI console.
    2. Select the Settings tab.
    3. Select Advanced.
    4. Verify that the time is correct.
    5. If the time is not correct, click Resync.
    6. Click the refresh button to refresh system time and verify that it is current.
    7. Test the application to determine if time is synchronized correctly.

     

    You can verify this troubleshooting and more using the link below:

    https://help.okta.com/oag/en-us/Content/Topics/Access-Gateway/trouble-shooting-guide.htm

     

    Regards,

    Natalia

    Okta Inc.

    Expand Post

  • 4oyrv (4oyrv)

    I got the same problem and I resolved it by synching the Date and time in settings.

    1. Go to Date and time settings, and select Add clocks for different time zones.
    2. Then click on the Internet time tab.
    3. Hit the Change settings button.
    4. Use the drop-down menu and select the time.nist.gov time server.

     

    Expand Post
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Won't let me sign in account