RyanJ.93414 (Customer) asked a question.
We are trying to document some of the processes for our clients and updating the email templates accordingly for those actions.
When going thru the Self Service Password Reset option I always get the:
'At this time your password can only be reset by an administrator.' message in the email body suggesting I have that option turned off.
However, if I look at my Default Rule under my Authentication password policies I see these options selected:
Exclude Users No
Location Anywhere
Change Password Yes
Self-Service Password Reset Yes
Self-Service Account Unlock No
Which to me suggests that Self Service Password Reset can happen. This is also what your help pages suggest for a setup to allow users to do self service password resets.
Am I missing a step in my setup?
So, I believe the problem for us was users that were created/verified prior to setting up the Self Service Password Reset. Because of that those users did not have a security answer. Luckily for us we hadn't gone live yet so it wasn't a problem going forward.